my long-time gripe with united airlines is finally justified

read this associated press article to get the low-down on customer satisfaction with u.s. airlines...please note that UNITED is ranked at the bottom.

take a look at the u of michigan report the a.p. article was referring to (i only linked to the airline industry index scores). if i'm reading the index correctly, UA has fallen significantly compared to the other airlines listed just from the previous year...and even more so based on the baseline (first year??) score. it's funny how a low-cost airline like SW outscored the more "high-end," established airlines like UA, NW and Delta. we like continental though :).